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Terms and Conditions

1. DEFINITIONS

  • Customer: Refers to an individual who requests services from our company via email, telephone, or by completing an online booking form. The customer establishes a binding contractual agreement once Yoyo Transfers confirms the reservation under the applicable Terms and Conditions at the time. The customer is responsible for all communication with Yoyo Transfers representatives regarding service modifications after booking, special requests, or specific instructions during the service. The customer must be at least 18 years old and legally eligible to enter into a contract. They are accountable for providing accurate and complete information during the booking process and for covering all costs associated with the booked and/or delivered services. This includes any insurance fees and charges for amendments, additions, or cancellations. Additionally, the customer must inform all passengers about the services and any subsequent changes after the original booking and ensure that all passengers agree to these Terms and Conditions.

  • Passenger: Refers to the individual named in the reservation form. A passenger may also be the customer, but this is not a requirement. The passenger must be at least 18 years of age.

  • Service (transfer, drive): Refers to a vehicle transfer service (vehicle rental with a driver) provided between the starting point and the destination. This service can also include arranging additional services on behalf of the customer. The customer can request one or multiple transfers as part of the service.

  • Carrier (also referred to as “Partner”): Is a service provider engaged by the company to deliver services or perform activities essential to the service. In cases where the Partner’s terms conflict with these General Terms and Conditions, the provisions of these Terms and Conditions shall take precedence. All partners are duly registered and possess the necessary licenses to perform the required services.

  • Confirmation: Refers to the document that confirms the reservation and includes all the details provided in the booking form, unless specified otherwise. This document is sent to you via email.

  • Company (also referred to as ”Yoyo Transfers,” “Our Company,” “We,” or “Us”): Designates Corder j.d.o.o., a business located at Zdravka Kučića 7A, 51 000, Rijeka, Croatia. The company is registered in the Court Registry of Rijeka under the registration number 70994239974.

2. ABOUT US

We offer digital and telephone-based mediation services for passenger transport. Our operations are conducted through the “domain” website, which is owned exclusively by us. Our headquarters are located at Zdravka Kučića 7A, 51 000, Rijeka, Croatia. We act solely as intermediaries between passengers and carriers and do not directly provide transportation services. When you book a Transport Service with us, you confirm that you are entering into a contractual agreement with the Carrier for the delivery of the service. Responsibility for meeting the terms of this contract lies solely between you and the Carrier.

For business inquiries, you can reach us via telephone at +385 99 748 8729, our website at www.yoyotransfers.com, or email us at info@yoyotransfers.com. To provide our services, we collaborate with licensed and professional Carriers who are qualified to deliver passenger transport services or act as agencies for transport arrangements, holding all legally required licenses and permits.

We are not a carrier or a licensed private transport operator and do not provide transportation services. Our role is strictly as an intermediary between you and the Carrier. By using our platform (domain) to make a booking, you establish a direct and legally binding contractual relationship with the Carrier that accepts your reservation. Consequently, our company cannot be classified as a travel agency.

The company is not involved in the contractual relationship between you and the Carrier. We do not act as a party to any agreements for transportation services and have no rights or obligations arising from these contracts. Responsibility for the actual provision of transport lies entirely with the Carrier. As such, we, including our representatives, employees, and assistants, are not liable for any risks, damages, or disputes arising from the contractual relationship between passengers and the Carrier.

We do not represent either the passenger or the Carrier and do not guarantee the quality of the transport service or the behavior of the Carrier’s drivers. Carrier drivers are not employees of our company or its affiliates. While we may recommend Carriers for transportation services, we do not evaluate their suitability, legality, or capability, and you agree to release us from any claims or liabilities arising from their actions or services.

The services we offer are intended for personal, non-commercial use. As such, activities like reselling, deep-linking, copying, scraping, or reproducing any content, information, software, products, or services from our website for commercial or competitive purposes are strictly prohibited.

Before requesting any service through our website, it is essential to read and understand these Terms, as they govern all subsequent contracts. By completing a booking, you confirm that you have read and accepted these Terms and are legally authorized to do so on behalf of yourself and any other travelers. If you have questions or need clarification regarding these Terms, we encourage you to contact our Customer Support team before proceeding. If you do not agree to these Terms, you will not be able to book services through our platform.

3. INTRODUCTORY NOTES

By completing the booking form, you confirm that you have the legal capacity to enter into binding agreements both for yourself and on behalf of the passenger. The booking form is regarded as an integral component of these General Terms and Conditions.

If you choose not to accept these General Terms and Conditions for any reason, you will not be permitted to book the Service. Our company cannot provide any services unless you explicitly agree to these Terms.

Should you find any part of these General Terms and Conditions or the booking form unclear, we strongly recommend contacting our Customer Support team for assistance. By failing to do so, you waive any claims against us, whether explicitly stated or implied under these Terms.

Any changes or updates to these General Terms and Conditions will be announced via a notice published on our website.

4. NATURE AND SCOPE OF THE SERVICE

The transfer service entails renting a vehicle with a driver, either by land or sea. However, it is not possible to guarantee the exact route of the transfer. The maps displayed on our website are provided for illustrative purposes only. While we make every effort to meet the specified arrival and departure times outlined in your booking form and the details on our website, all stated times and durations should be treated as approximate and non-binding.

If you encounter any difficulties in locating your driver, you must contact our Customer Support Department immediately. If you fail to do so and instead arrange for alternative transportation, our company will be fully absolved of any contractual, practical, or legal responsibility to you, including any claims for refunds.

If you are not present at the agreed pick-up location and time, do not arrive within 30 minutes (or 60 minutes for airport pickups), and fail to contact us by phone or email, or if you do not respond to two calls from our office to the contact number provided during booking, your absence will be deemed a “no-show.” In such cases, you will be charged for all reserved services. Digital records from our servers will be used as valid evidence for the timing of any communication attempts.

The vehicles shown on our website are for demonstration purposes only. We reserve the right to provide a larger vehicle or multiple vehicles of equal value for your transfer without prior notice.

It is your responsibility to confirm the scheduled pick-up time and ensure timely arrival at airports, stations, or ports, allowing sufficient time for check-in or other travel arrangements. The carrier will aim to pick you up and drop you off as close as possible to the specified addresses. If access to the standard route is blocked due to weather, traffic accidents, or similar issues, the carrier may, at your request, take an alternative, longer route. However, any additional costs incurred as a result of such changes will be your responsibility.

All services provided fall under the public liability insurance coverage of the carrier or their subcontractor.

Although we strive to send confirmation SMS messages upon request, this service relies on external telecommunication networks beyond our control. In the event of lost or delayed messages, customers should refer to the details provided via email or in the My Booking section of our website.

5. BOOKING PROCEDURE

By clicking or pressing the “Book” button on our website, or completing the equivalent booking process by telephone, you fully accept these General Terms and Conditions. No other procedure or communication between you and our representatives shall be deemed a reservation, nor shall it be subject to these General Terms and Conditions.

Our obligation to provide you with the service begins upon issuing the Confirmation. Once you receive the Confirmation, you are required to pay for the service as specified in the reservation. Digital records from our email servers will serve as proof of receipt of the Confirmation.

Upon receiving the Confirmation, it is your responsibility to verify the accuracy of all the details provided. While we make reasonable efforts to check airline details and arrival times, the responsibility for ensuring the correctness of this information lies solely with you. Consequently, we cannot be held liable for any issues arising from incorrect or incomplete booking information.

We recommend planning your arrival at the airport at least 2 hours prior to your flight departure. Additionally, account for the estimated transfer duration (which you can calculate during the booking process or via your My Reservation account) with a 20% buffer to avoid potential delays. For example, if your transfer is estimated to take 30 minutes, an additional 6 minutes should be added. Therefore, you should plan to leave for the airport 2 hours and 36 minutes before your flight departs.

Your obligations to us conclude upon the completion or cancellation of the service. We recommend keeping your Confirmation, either in print or digital form, accessible for the duration of the service.

It is your sole responsibility to ensure you meet all travel requirements for the destinations specified in your booking form, including possessing all necessary documents, certificates, or other travel-related items. You are also responsible for complying with all applicable local laws and regulations during your journey.

6. EXTRA SERVICES

A variety of additional services, if available, may be included in the booking form along with their respective prices, as applicable to the selected service.

Child car seats are available upon request. Please be aware that we cannot be held responsible if the provided car seats are not suitable for children based on their specific size requirements.

Skis, folding bicycles, and foldable wheelchairs must be specified in the “extras” section of the booking form to ensure the assignment of an appropriate vehicle.

All extra luggage must be properly packed.

When selecting a vehicle, please take into account both the luggage allowance and the number of passengers.

If you’d like to arrange an extended stop in the city, it can be done during the booking process, with an additional charge of 15 € and a maximum duration of 15 minutes. For transfers exceeding two hours, emergency stops at resorts may be requested, provided they are marked in the reservation form in advance. These stops will be limited to a maximum of 15 minutes.

7. LUGGAGE ALLOWANCE

When selecting a vehicle, it is essential to consider both the size and quantity of luggage. Each passenger is allowed one piece of medium-sized luggage (56cm _ 45cm _ 25cm) and one piece of hand luggage. For instance, if you choose an 8-passenger vehicle for a transfer with 4 passengers, you are permitted to bring 8 medium-sized suitcases and 8 pieces of hand luggage.

For luggage of different sizes, be mindful of the overall luggage capacity and the number of passengers. If you are unsure about the appropriate vehicle for your transfer, please reach out to our Customer Support Department for assistance in selecting the best option.

If there are more passengers or luggage than specified in the reservation, and the selected vehicle can no longer accommodate them, you must contact the Customer Support Department. We will make efforts to provide an alternative vehicle at an adjusted price. If you accept the price change, we will send you an updated confirmation. In the event of a cancellation due to this issue, the reservation will be subject to the cancellation policy within 24 hours of departure.

8. WAITING TIME

The driver will arrive at the specified departure location at the time indicated in your Confirmation. The “included” waiting time for your transfer is 60 minutes for airport departures or 30 minutes for all other departure points. The “free” waiting time starts from the time stated in your reservation. If your flight, train, or boat arrives earlier than expected, please wait until the time specified in the reservation. If there is a delay in your flight, the “free” waiting time will be extended to match the new arrival time.

Should you require additional waiting time, please contact our Customer Support Department at the number provided in your Confirmation. Additional waiting time will be arranged and confirmed by Customer Support, provided it does not interfere with the Carrier’s schedule. The additional waiting time is charged at 30 EUR per hour, starting once the free waiting period has expired.

9. ACCURACY OF INFORMATION

The content, including text, photos, videos, and other materials, on our website is for illustrative purposes only. While we strive to provide accurate, complete, and current information to the best of our ability, please understand that some services or components may not be available at any given time. Factors such as weather conditions, equipment failures, changes in our relationship with partner companies, force majeure events (as detailed in Article 11 below), or our decision to discontinue certain services or components may affect availability. Our Customer Support Department will make all reasonable efforts to keep customers informed in a timely manner. Please note that all information regarding the estimated start time and duration of services should be considered approximate.

All weather-related data presented on our website follows Central European Time (CET) including Daylight Saving Time (DST). Times are shown in a 24-hour format.

10. PAYMENTS AND FEES

We accept a variety of standard payment methods, including credit cards (Amex, Visa, Mastercard), cash, or bank transfer; however, not all payment options may be available for every service.

The available payment options for specific services will be displayed during the booking process.

We reserve the right to decline any requests to modify the payment method once the booking process has been completed.

For cash payments, you must be reachable not only on the day of the transfer but also on the day before, using the phone number provided in your reservation. If we are unable to contact you by phone or email to verify your reservation, we reserve the right to cancel it.

If you wish, we can purchase tickets for other transportation services you may need for your onward journey, such as ferry or rail tickets. Please be aware that these additional costs are non-refundable. We will provide documentation detailing these costs upon your request, including a list of non-refundable fees and charges.

11. CHANGES, AMENDMENTS, AND CANCELLATIONS

All cancellations must be made via email to info@yoyotransfers.com. Your cancellation will only be deemed valid once you receive a Transfer Cancellation Confirmation.

  • Full payment reservations: You are entitled to a 75% refund of the total price, with 25% retained as a cancellation fee.
  • Partially paid reservations: A 25% cancellation fee of the total service cost will be retained.

If the cancellation request is made within 24 hours before the scheduled transfer, no refund will be issued.

Any changes to your reservation must be requested through email at info@yoyotransfers.com. Once your request is approved, an updated Confirmation will be sent to you. Please note that changes may require adjustments to the price, which can be settled via cash or credit card. If the changes result in a lower price, the difference will be refunded.

We are not obligated to approve change requests within 24 hours before the transfer due to the Carrier’s pre-arranged schedule. If a change request is not approved and you choose to cancel, the cancellation will be considered as within 24 hours of the transfer, and no refund will be provided.

Any changes made within 24 hours of your transfer must be approved by our Customer Support Department. If not approved, the changes will not be considered valid.

In case of a flight delay, please notify us as soon as possible using the contact number provided in your Confirmation. If your flight, train, or ship arrives earlier than expected, you must wait until the time specified in the Confirmation.

12. OUR CHANGES, AMENDMENTS, AND CANCELLATIONS

We reserve the right to request changes to the details in your reservation to enhance the overall service quality. These changes may include adjustments to the time, payment method, or other reservation details. You are under no obligation to accept the changes we suggest. In such cases, the original information in the reservation remains valid.

We may also request modifications due to incorrect information provided during booking. If an incorrect price is offered due to inaccurate data entered in the reservation, we will present you with the option to either choose the correct price or cancel the reservation. In the case of cancellation, the standard cancellation policy will apply.

While we strive to meet and exceed customer expectations, there may be rare occasions when we are compelled to cancel the service. This could be due to Force Majeure events, such as weather disasters, strikes, or other unforeseen external factors beyond our control, or technical issues, such as vehicle failure that cannot be addressed in time, or organizational constraints.

Regardless of the circumstances, we commit to providing a full refund for any services that have been ordered but not provided, unless otherwise stated in these General Terms and Conditions where the passenger is not entitled to a refund.

13. TRAVELER NO-SHOW POLICY

A passenger will be considered a “no-show” if they do not appear at the departure point by the end of the included waiting time. The driver will wait for you, holding a tablet with your name or the logo of our company.

If your flight is delayed, please inform us as soon as you receive the updated details. If your train, bus, or boat is delayed, notify our Customer Support Office at least 30 minutes before the scheduled transfer time. This will allow us to make necessary arrangements to ensure the driver meets you on time and prevent additional waiting time charges.

If your flight, train, or boat arrives earlier than expected, you are required to wait until the confirmed transfer time. You may contact Customer Support to request a change in transfer time; however, we are not obligated to approve the request. Any changes made within 24 hours will be considered as part of the amendment request process.

The departure point is defined as the address listed in your reservation. For transfers from airports, train stations, or bus stations, the driver will wait for you according to your flight, train, or bus details, or at the specified disembarkation location. If it’s not possible to meet you at the listed location, we will inform you via phone or email and propose an alternative nearby location. For this reason, it is crucial to provide the correct flight number, train, bus, or ship name, and destination when booking.

If we are unable to contact you within 30 minutes (or 60 minutes if departing from the airport) from the scheduled departure time using the contact information provided, we will classify the passenger as a no-show. Digital records from our servers will be considered proof of the call timing.

If your service is marked as a no-show based on the above conditions, you will not be eligible for a refund. In such cases, any cash-back refund will be canceled, and you will receive a cancellation confirmation. For return transfers where full or partial payment was made by card, we will reach out to confirm your service. If you do not confirm within 24 hours before the return transfer, the service will be canceled. In this case, you will not be entitled to a refund or return transfer.

14. DRIVER NO-SHOW POLICY

The driver is required to be at the departure point at the agreed time. If the driver is delayed by up to 15 minutes, you will be notified via SMS or email. If the delay exceeds 15 minutes, our Customer Support Department will contact you directly using the contact number provided in your confirmation. Therefore, it is essential that you remain reachable on the day of your transfer at the contact number listed in your reservation.

If you cannot locate the driver, you must contact our Customer Support Department at least twice, using the contact number provided in the reservation or via email. In accordance with our business practice, digital records from our servers will be used to verify the time of your calls. If it is determined that both you and the driver were at the departure point at the same time, but the transfer did not occur, and we have evidence of this, we will refund 80% of the amount charged. The remaining 20% will be withheld to cover associated costs.

15. FORCE MAJEURE

Force majeure refers to extraordinary events or circumstances that could not have been foreseen or avoided by reasonable measures.

If the company, or any of its representatives or partners, is unable to fulfill its obligations due to the impact of force majeure events occurring after the service has been booked, we will be exempt from these obligations as stated in these General Terms and Conditions.

Force majeure events include situations beyond our control that significantly disrupt the provision of services. Examples of such events include natural disasters like earthquakes, floods, and fires, extreme weather conditions, strikes, traffic jams, driving bans on specific roads, large-scale events like marathons or public rallies, government actions, or any form of military activity.

16. PASSENGER BEHAVIOR

We reserve the right to refuse service to passengers if:

  • We assess that they are unable to travel or use the services they have booked, or
  • We believe their behavior may cause distress to other passengers, our staff, our partners’ staff, the public, or pose any risk to safety or property.

In such cases, the agreed service may be canceled without entitlement to a refund or any compensation.

In instances of a breach of the agreed service, additional conditions may apply to the passenger for the remaining duration of the service. Neither our company nor our partners are legally or financially responsible for any accidents, injuries, losses, or damages resulting from inappropriate passenger conduct, including actions under the influence of any substances, whether recreational or prescribed.

If a passenger damages property or if their behavior leads to unexpected cleaning or maintenance of the vehicle, the passenger will be held financially responsible. Compensation for damages will be based on reports and invoices from the relevant service providers. Failure to pay within the designated timeframe may result in additional charges incurred through legal action.

17. ACCEPTANCE OF RISK

By choosing to use our service, you acknowledge and accept the risks involved. This includes your full compliance with the safety guidelines provided by our staff or our partners. If at any point a passenger feels discomfort or uncertainty about participating in any part of the service, they should notify the relevant staff members immediately. Use of the service is not mandatory, and we recommend that travelers secure travel insurance for every trip, no matter the duration.

18. DISPUTES AND LIABILITY

Complaints must be submitted within 10 days of completing the service. If you wish to file a complaint regarding any of our services or its components, we commit to addressing your complaint without undue delay, and in any case, within 30 days of receipt. Digital records from our servers will serve as sufficient proof of when we received your complaint.

We will transfer the applicable funds to you no later than 30 days after your written acceptance of our refund decision, which you must provide within 10 days of our notification of the refund. Please note that we cannot be held responsible for transferring funds to your bank account. We will provide payment documentation and proof upon your request.

Any incorrect information provided, such as errors in the order form or other details, does not automatically entitle you to a refund. Obvious mistakes, whether made by you or by us, will not be considered binding in the contract. In the event of complaints related to death or personal injury during activities that were part of your trip, we are responsible for offering reasonable compensation, subject to the limitations outlined in these General Terms and Conditions, provided the complaint arises from circumstances under our supervision or that of our partner.

Except as specifically stated in these General Terms and Conditions, we are not liable in any legal, financial, or other sense for any loss, damage, personal injury, or death resulting directly or indirectly from the use of our services. Furthermore, if it is determined that we are liable to you, our liability will be limited in accordance with relevant international conventions.

If a dispute arises between us, and both parties make reasonable efforts to resolve it but fail, the court with jurisdiction over Yoyo Transfers’ headquarters will resolve the dispute.

You agree to make reasonable efforts and cooperate with us in obtaining compensation for the refund we have granted to you, as well as in obtaining compensation from any third parties. Any rights to compensation you may have from third parties due to legal liability arising from the use of our services will be transferred to us, unless otherwise stated.

If any part of these General Terms and Conditions is found to be legally invalid, it will not affect the validity of the remaining provisions. Any legally unenforceable item will be promptly replaced with provisions that are effective and enforceable, reflecting the business purpose of these General Terms and Conditions.

19. ORIGINAL AND TRANSLATIONS (LANGUAGE INFORMATION)

The original version of these General Terms and Conditions is in English. Other translations are for illustrative purposes only.

Our Customer Support Department will assist you in English or Croatian, and if available, in German, French, Italian, and Spanish.

20. INTELLECTUAL PROPERTY RIGHTS

The use of protected names and other intellectual property rights of our contractual partners is governed by licenses that we hold, and is also protected by national laws and international provisions regarding intellectual property.

You are prohibited from using or exploiting our websites or any part of their content for any purpose other than ordering our services. This includes any commercial or competitive purposes, as well as any full or partial duplication of our content by any means, particularly methods such as scraping and deep linking, without our prior written consent.

Our websites, including all their content, are protected by business and intellectual property rights and are the exclusive property of Yoyo Transfers.

21. SUBJECT MATTER AND DURATION OF THE AGREEMENT

The following articles form the Data Processing Agreement, which is part of these General Terms and Conditions (referred to as the “Agreement”) entered into by Yoyo Transfers and the customer — the customer of our services. Unless otherwise specified, all terms and expressions will have the same meanings as in Articles 1, 3, and 17.

In accordance with Regulation 2016/679/EU of 27 April 2016 (General Data Protection Regulation, hereinafter “GDPR”), specifically Article 54 of the GDPR, this agreement outlines the rights and obligations of Yoyo Transfers as the Data Controller of Personal Data processing, in line with the contractual provisions. For the purposes of this Agreement, terms like “personal data”, “processing”, “Data controller”, “data subject”, and “supervisory authority” shall have the meanings provided in the GDPR.

The duration of this agreement aligns with the duration of the General Terms and Conditions, of which it is an integral part.

22. NATURE, PURPOSE, AND SCOPE OF PROCESSING

The personal information you provide to us when ordering our services, as well as any communication resulting from your order, whether direct or indirect, supportive or consequential, is subject to our Privacy Policy (hereinafter) and will only be used for purposes necessary to process your request and provide the ordered service. The processing of your data and the communication following your order will be limited to our legitimate interest in providing the services you requested.

This agreement applies to the processing of personal data belonging to our clients and also to personal data provided on behalf of Yoyo Transfers by its partners.

The processing of personal data will take place exclusively in a Member State of the European Union (EU) or in another state that is a party to the European Economic Area (EEA) Agreement. The transfer of data to a third country requires our prior approval and will only occur if the specific conditions outlined in the GDPR (particularly Articles 44 and following) are met.

To successfully provide the services you have ordered, we will communicate with you electronically in the following ways:

  • Order confirmation
  • Order changes
  • Invoice
  • Request for feedback on our service for internal quality control purposes

We also reserve the right to contact you by phone using the number you provided in the order form. Any communication that goes beyond our legitimate interest in processing your order and providing the requested service will require your explicit consent, given through a separate action of your free will.

23. TYPE OF PERSONAL DATA

The personal data that may be included in the processing of our clients’ data includes:

  • Personal details provided in the transfer confirmation, including:

    • Date, time, airport and flight number (or train station, train line number, etc.)
    • Number of passengers and itinerary, including starting and destination points
    • Number of pieces of luggage, if applicable
    • Contact information (name, phone number, email address)
    • Vehicle category selected by the client
    • Number of necessary car seats for children
    • Special requests made by the client
    • Meeting place with the client at the airport, train station, etc.
    • Contact details for Yoyo Transfers representatives and other information needed to facilitate the service.

  • Personal data collected subsequently for the purpose of service delivery, including any modifications or updates to the transfer details communicated to Yoyo Transfers in a timely manner.

  • In accordance with the Croatian Archiving Act, we are obligated to store the following personal data for 11 years from the date of service:

    • Name and surname of the main passenger
    • Number of passengers
    • Email address of the main passenger
    • Starting and destination points

24. OUR RIGHTS AND OBLIGATIONS

Our obligations to you include:

  • Ensuring that the processing of your personal data, including transferring it to a partner when necessary, complies with applicable data protection laws.
  • Ensuring that auditors or inspectors authorized to verify compliance with this agreement are bound by confidentiality agreements.
  • Ensuring that all your claims related to the exercise of rights under the GDPR are processed thoroughly and promptly.

Please note that letters of guarantee and/or other documents certifying the signature of a parent or legal guardian, as per Article 7, will be kept for the entire duration of the service.

We may also be required by EU or national legislation to store your personal data for an extended period or to transfer your data to relevant authorities without prior notification.

In addition to other rights provided in this agreement and the General Terms and Conditions, Yoyo Transfers reserves the right to transfer your personal information to a partner for the purpose of providing and performing the service you have ordered. This transfer and subsequent processing will be carried out in full compliance with these General Terms and Conditions, the GDPR, and other applicable laws.

25. YOUR RIGHTS

Under the GDPR, you have specific rights regarding your personal data. You may contact us at any time to request updates, deletions, or transfers of your personal data to you or to a third party, as per your choice. This section outlines your rights and how to exercise them:

  • Right to Information: You have the right to request a general description of our data collection and processing activities, including details such as our organization’s contact details, the contact details of our Data Protection Officer (DPO), the purposes and legal basis for processing your data, the categories of personal data we collect, how long we store them, and your rights, including the right to lodge complaints with supervisory authorities.
  • Right of Access: You have the right to request confirmation of whether we are processing your personal data, a copy of the data we have about you, or answers to questions such as the purpose of processing, your rights in relation to your data, and details of any automated decision-making or profiling activities we conduct.
  • Right to Correction: You have the right to request correction of any inaccurate personal data we may hold. In some cases, we may ask you to verify the accuracy of the information before fulfilling your request.
  • Right of Deletion: You have the right to ask us to delete your personal data if it is no longer needed for the purpose it was collected, or if you have withdrawn your consent (if consent was the basis for processing). We are not obligated to delete your data if it is necessary for legal purposes or to substantiate, exercise, or defend legal claims.
  • Right to Limit Processing: You have the right to request that we limit the use of your personal data, for example, while its accuracy is being verified, or if the data is no longer needed for the original purpose but is required for legal claims.
  • Right to Transfer Data: You have the right to ask us to provide your personal data in a structured, commonly used format suitable for electronic transmission or to transfer your personal data directly to another service provider of your choice. This applies if we process your data based on your consent or a contract.
  • Right to Object: If you believe that your rights and freedoms outweigh our legitimate interests, you have the right to object to certain types of data processing. Upon receiving your objection, we may need to demonstrate that our legitimate interests override your rights.
  • Automated Decision Making and Profiling: We do not currently engage in automated decision-making or profiling.

All requests will be processed without undue delay by our Data Protection Officer (DPO). We aim to address all requests within 30 days. In case of complex or multiple requests, we may extend the processing period by an additional 60 days. If necessary, we may charge a small fee for processing complex requests, which will not affect your rights under the GDPR.

You can exercise your rights by filling out the form available here. For any questions regarding the use of personal data, you can contact our DPO via email at info@yoyotransfers.com.